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Medwarm Neonatal Warming Mattress Warranty & Servicing

Here you will find all of the warranty and servicing information for the Medwarm Neonatal Warming Mattress.

Medwarm Neo Feature Image 1

Warranty:

The Medwarm Patient Warming Mattress is under a 1-year warranty.

Warranty includes call-out support for all (non-damage related) claims during the period. GB customers receive free-of-charge spare parts, travel & labour support for all (non-damage related) call-outs during the period.

The warranty becomes void if:

  • The system is mishandled or serviced by unauthorised personnel.
  • The system is used, cleaned, or stored contrary to instructions in the manual.
  • Non-original parts, accessories, or fittings are used.
  • Operating precautions or installation/maintenance guidelines are ignored.
  • Installed in environments not meeting electrical or safety requirements.
  • Modified without manufacturer’s consent.
  • Serviced by non-certified agencies.

Servicing:

The system should undergo initial maintenance/inspection after 2 years, then annually thereafter.

Repairs, modifications and inspections must be done by manufacturer-approved technicians.

Service contract options for PPM and fully inclusive management, as well as in-house technical training are explained in this document: Croyde Medical Medwarm Service Contract.