No. Only remove the protective film after the unit is fully set up and working to your satisfaction. Premature removal will void the warranty.

3. How do I set up the Mood Tube?

The Mood Tube is designed to simply plug-in and play, with no extensive setup required! Just make sure that the power supply is at an adequate distance from the tube and the cable is not under any tension.

Do not coil the power cable around the supply, as this can cause overheating.

4. What type of power supply is required?

The Chroma Tube uses a 12V DC 2.0A power supply, which is in the packaging - this is stored in the supplied plastic lid, found taped to the base of the tube. The power supply is approx. 1.5m in length.

5. How do I use my Mood Tube?

To use your Mood Tube, simply plug in and turn on to access the luminated colour cycle, then connect to the tube via Bluetooth to play audio. You can learn more about how to use your tube and its benefits here: Ten Minute Audio Mood Tube: How Does It Work?

Safety

6. How should I unpack the Mood Tube safely?

To safely unpack your Chroma Tube:

Do not lift the tube by its body - only lift it from the base.
Carefully remove the packaging from around the tube and retain it in case the tube needs to be returned.

7. Is the Mood Tube safe for children?

Yes, it can be used by children aged 8 years and above, and individuals with reduced physical, sensory, or mental capabilities, provided they are supervised or instructed on its use.

8. What are the electrical safety precautions I need to follow?

Always use a grounded outlet.
Unplug the tube before cleaning or when not in use.
Never immerse the tube in water or other liquids.
Do not dismantle the tube; contact the supplier for servicing.

Bluetooth Functionality

9. Can I use the Mood Tube without connecting to Bluetooth?

Yes. The visual lighting features operate independently. Bluetooth connection is optional and only needed if you wish to play music or sounds.

10. What should I do if the Bluetooth connection isn’t working?

Try the following:

Ensure your device’s Bluetooth is turned on.
Make sure the Chroma Tube is powered on.
Check if another device is already connected (the tube only allows one connection at a time).
Restart both the tube and your device, then try pairing again.